Our Work

Our customers are really important to us so we don't share the names of our customers publicly. The below profiles are from real-world work that we have undertaken to help rescue projects that were destined for a poor result.

🧭 Sponsor intervention: Avoided a failure

In this project for a CRM upgrade, there was ongoing angst between the customer (a sales lead management business) and their chosen CRM vendor. We intervened and helped both sides understand what was necessary to get the project completed, and translate the messages going in both directions.

This intervention was later than is ideal, but the feedback was positive (even if it was a little blunt). The CEOs words were "Our project was heading for mediocrity - a 5/10 at best - and when you got involved it lifted to at least 7.5/10"

Did we aim for more than 7.5/10? Of course! Sometimes, though, we have to play the hand that we're dealt.

🙋‍♀️ Admin assistance and system evolution: Come back!

After we needed to wrap up our engagement between a client in the entertainment industry and their vendor, the system owner reached out to say "please come back!" - they loved having our involvement to keep things moving smoothly.

🛎 Scope management and a tweaked approach got a health regulator live on time and without major issues

By guiding this team through their second big CRM project in two years, we helped structure a sensible user adoption and testing phase that meant they didn't suffer the same issues as their first project: "Finished the testing on time without any critical/major defect" - definitely not the way things unfolded in the first project.

🤝 Skipped the RFP and built relationships

This professional association came to us with a complicated RFP. We spoke about different approaches to their project and ended up undertaking a small paid discovery project to build joint trust and make sure we understood each other's businesses. This led to a successful CRM project that focused on business outcomes, not rows on a spreadsheet.